.png)
Dashen Bank
HR Business Partner for Head Office, Addis Ababa
Job Summary
- The HR Business Partner is responsible for consulting the assigned Unit/District in HR issues and plays an enabling business support role by providing input across a range of HR issues and implementing high impact HR solutions to meet the business needs of the unit/district.
- In addition, the role holder is responsible to monitor and audit HR initiative performance, assesses and anticipates any human resources-related needs and reports and engages in improvement activities such as lagging initiatives implementations to People Excellence and Business Partnership Department.
About You
Academic and Professional Qualifications
- Bachelor Degree in Management, Human Resource Management, Business administration or related discipline from a reputable university.
- Master’s Degree in Human Resource or Business Administration is an added advantage.
- Professional qualification(s) in Human Resources is preferable.
Experience
- Minimum of Eight (8) years relevant experience out of which two (2) years at middle or line management post.
Technical Competencies
- Proven experience as an HR Business Partner or similar role.
- In-depth knowledge of HR principles, practices, and regulations.
- Knowledge and understanding of Ethiopian employment and labour relations law.
- Broad knowledge and experience in compensation, organizational planning, organization development, employee relations, safety, and training and development.
- Ability to lead the analysis of employee feedback and data, with the aim of creating a better working environment and engaged culture.
- Strong interpersonal and communication skills.
- Ability to build and maintain effective working relationships across all levels of the Bank.
- Problem-solving and decision-making abilities.
- Project management skills.
Behavioral Competencies
- Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
- Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
- Strong business acumen.
- Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
- Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
- Must be a self-starter, highly organised, and able to work well with people at all levels in the organisation.
- Strategic thinking and problem-solving skills.
- Analytical and creative thinking skills.
- Strong persuasion and negotiation skills.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
- Effective stakeholder management.
Place Of Work
Head Office, Addis Ababa
How To Apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1021&company=dashenbank
Senior IT Service Delivery Officer (Incident & Request Management) for Addis Ababa
Vacancy Details
Vacancy Number: DB_EX/HO/050/25
Vacancy Posting End Date: 05/22/2025
Job Summary
- Senior IT Service Delivery Officer (Incident & Request Management) is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. He /she is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The role holder is responsible for operating the service desk within the Bank’s ICT shared service and be the customer service champion.
About You
Academic and Professional Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Computer Information System or any other equivalent field.
- Professional ICT qualifications such as ITIL is an added advantage.
Experience
- At least five (5) years of IT service delivery management.
Technical Competencies
- Experience in Service Management.
- Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.
- Expert knowledge of ITIL disciplines.
- Excellent customer facing/customer service skills.
- Able to work under pressure and meet deadlines.
- Excellent knowledge of Word, Excel, Outlook and other office applications
Behavioral Competencies
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Place Of Work
- Head Office, Addis Ababa
How To Apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1030&company=dashenbank
If you have any inquiries, please feel free to reach out the following contacts.
- 011-5-18-03-54
- 0115-18-03-55
- 011-5-18-09-18
Stay updated with our latest news, job openings, and more by following us on social media and visit our web site:
If
you’re not already a member, then join our Telegram Channel, TIKTOK account and Facebook Group
Join
us on Telegram, TIKTOK and Facebook by clicking the button below.
Telegram: https://t.me/habeshanjobs
TIKTOK: https://vm.tiktok.com/ZMBoryjWL/
Facebook: https://www.facebook.com/groups/habeshanjobs/
Keep in touch and
follow us on our social media channels to receive the most recent updates
regarding available opportunities.