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Ethiopost
Ethiopost, a key component of Ethiopia’s communication infrastructure, has been facilitating connections between individuals and businesses throughout the country since its inception. As the leading postal service provider in Ethiopia, Ethiopost plays an essential role in the nation’s socio-economic advancement. With a dedicated workforce of over 1,800 employees, Ethiopost delivers millions of letters, parcels, and financial services, ensuring timely distribution across the country.
Position 1: Junior Quality Control Officer
Qualifications:
• A Bachelor’s degree in Data Science, Information Technology, Statistics, Business Administration, or a related discipline, with no prior work experience, or a College Diploma plus TVET Level IV certification with 2 years of relevant experience.
Responsibilities:
• The incumbent will create standardized formats for their tasks and implement them once approved by their direct supervisor.
• Monitor live data to detect delays or inconsistencies in the movement of items; track and update the status of both domestic and international shipments.
• Perform quality control checks at various stages of processing (e.g., sorting, handling) to ensure compliance with set standards. Address any errors in handling or damage to items during the process.
• Maintain detailed logs of quality assessments, incident reports, and corrective actions taken.
• Conduct regular quality assessments of domestic and international postal items and measure customer service quality (e.g., customer lead time at counter windows); analyze the results based on the defined Key Performance Indicators (KPIs).
• Prepare and submit routine reports on quality metrics, highlighting areas needing improvement, to the immediate supervisor.
Location: Addis Ababa
Position 2: Agent Network Manager
Qualifications:
• A Bachelor’s degree in Sales, Marketing, or a related field, with 4 years of experience in managing an agency network.
• Strong leadership capabilities, with experience in motivating teams, making difficult decisions, and resolving conflicts.
• Excellent communication skills, capable of engaging effectively with diverse stakeholders.
Responsibilities:
• Develop and implement strategies to grow and maintain a robust agent network aligned with business objectives and market trends.
• Identify target markets, assess their potential, and develop expansion plans to increase the reach of our digital finance services.
• Create training and support materials to assist in the recruitment, onboarding, and development of agents, ensuring they meet the required qualifications and are equipped to provide high-quality services.
• Implement systems to monitor and manage the performance of the agent network, including support mechanisms and incentive programs.
• Establish performance metrics and KPIs for agent teams, regularly evaluating their performance and offering constructive feedback for continuous improvement.
• Proactively identify challenges within the agent network and develop strategies to address inefficiencies, enhancing the overall agent and customer experience.
• Develop and maintain standard operating procedures (SOPs) for agent network activities.
• Identify and evaluate potential partnerships to expand the agent network, negotiate contracts, and nurture these relationships to increase service coverage.
• Support regional teams with tailored materials and proposals to engage potential strategic partners and agents.
Location: Addis Ababa
Application Deadline: May 9, 2025
How to Apply:
Interested candidates who meet the above qualifications are encouraged to send their application letter, CV, and relevant academic documents to:
recruitment@ethio.post