Job by Dashen Bank Aug 15 2024
Customer Service Officer (Maker) -For Branches
under Hawassa District Office
Place of Work: For Bule Hora Area (Bule Hora,
Gedeb, Era,Haro Kara,Chabi,Mati,Era) fluency in Amharic, English & Afan
Oromo language is required.
DB/ Vacancy-0244/24
Job Summary
- The Customer Service Officer (Maker) is responsible to
make front office customer service support at the branch. S/he will handle
account maintenance, payment and collection transactions and respond to
customer enquiries, handle cash and non-cash transactions and all customer
requests at the branch.
About You
Academic & Professional
Qualification
- Bachelor Degree in a business related field e.g.
Marketing Management, Accounting, Management, Economics, Business
Administration, Information Technology or any other equivalent field
Experience
- Zero (0) year of experience
- Year of Graduation: 2022 G.C and onwards
- Not more than 25 years of age (for external applicants)
Required Behavioral Competency
- Interpersonal and cross-cultural skills, including
ability to build collaborative relationships with sensitivity to
diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank
values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving
skills.
- Personal motivation and drive exhibited through
commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal
and external customers).
- Risk awareness and focus – demonstrates understanding
of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial
products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and
instructions and the capability of advising and resolving most issues and
requests.
- Excellent command of Microsoft Office applications and
good command of the core banking system.
Required Skills
- Analytical skills
How To Apply
How to Apply
1. Interested and qualified applicants
should apply through
To apply use the link