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International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.
It is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories. ICL would like to fill the following vacant positions under the Compliance & Quality Assurance Department for Head office (AA1) by inviting all qualified and competent applicants:
Position 1: Quality Assurance Data Analyst
Required Number: 1 (One)
Report to QA Lead
Employment Status: Permanent
Working Place: Head Office (AA1)
Department: Compliance & Quality Assurance (CQA)
Summary of the job: –
- Develop and maintain dashboards for real-time monitoring of QMS performance.
- Analyze audit findings, non-conformances, and corrective actions to identify trends.
- Support accreditation readiness through data validation and reporting.
- Ensure data integrity for ISO 15189 and JCI compliance (Clause 8.7).
Travel: Occasional visits to regional labs
Salary: – As per the company scale
About You
Qualification & Experience
- Bachelor’s degree in Data Science, Biostatistics, Medical Laboratory Science, or related field.
- 2+ years in data analysis, preferably in healthcare/laboratory quality.
- Experience with ISO 15189, CAP, or JCI standards (preferred).
Required Skills and Responsibilities
- Collect, clean, and analyze quality metrics (KPIs, audit results, EQA/IQC data).
- Generate monthly/quarterly reports for management reviews (ISO 15189 Clause 8.8).
- Maintain a centralized database for document control, incidents, and training records.
- Design Power BI/Excel dashboards to track:
- Audit completion rates
- Training compliance
- Non-conformance trends
- Turnaround time deviations
- Validate data for internal/external audits.
- Assist in root cause analysis (RCA) for non-conformances.
- Ensure alignment with ISO 15189 Clause 8.7 (Evaluation of data).
- Work with IT to integrate QA data with Laboratory Information Systems (LIS).
- Train QA staff on data interpretation and visualization tools.
- KPIs:
- Accuracy and timeliness of reports (100% on schedule).
- Dashboard usability (feedback from QA team).
- Compliance with ISO 15189 data requirements.
- Advanced Excel (PivotTables, VLOOKUP) and data visualization tools (Power BI, Tableau).
Technical Skills
- Knowledge of statistical analysis (SPSS, R, or Python is a plus).
- Familiarity with LIS/HIS systems and document control software.
- Strong attention to detail for compliance reporting.
- Ability to translate data into actionable insights for non-technical teams.
- Problem-solving skills for root cause analysis.
Behavioural Competencies:
- Proper communication and interpersonal skills.
- High level of numerical and analytical skills.
- Ability to work under pressure and meet set deadlines.
- Ability to work with diverse teams.
- Maintain high a level of honesty and integrity.
Requirement Skill
How To Apply
Qualified applicants who fulfill the above requirements shall submit their updated Cover Letter, CV, and copies of supporting documents in person to the HR Admin Office of ICL at “Bulgaria Mazoria “or send using mail address hrrecruitment@icladdis.com within 10 working days of this advertisement.
Note: Please put the position title on the subject line of your email.
Position 2:Document Control & Records Management Officer
Position: Document Control & Records Management Officer
Required Number: 1 (One)
Report to CQA Director
Employment Status: Permanent
Working Place: Head Office (AA1)
Department: Compliance & Quality Assurance (CQA)
Summary of the job: –
- Develop and implement a document control procedure for all QMS documents (SOPs, forms, manuals).
- Manage version control, approval workflows, and archiving of documents.
- Ensure all documents follow the laboratory’s naming and numbering conventions.
Travel: Occasional visits to regional labs
Salary: – As per the company scale
About You
Qualification & Experience
- Bachelor’s degree in Quality Management, Health Information, or related field.
- 2+ years in document control, preferably in a medical laboratory or healthcare setting.
- Experience with ISO 15189, ISO 9001, or similar QMS standards.
Required Skills and Responsibilities
- Develop and implement a document control procedure for all QMS documents (SOPs, forms, manuals).
- Manage version control, approval workflows, and archiving of documents.
- Ensure all documents follow the laboratory’s naming and numbering conventions.
- Maintain electronic and physical records (audit reports, training logs, and equipment records).
- Ensure records are readily retrievable for audits and inspections.
- Implement a retention and disposal policy aligned with regulatory requirements.
- Prepare documentation for internal/external audits (ISO, JCI, regulatory bodies).
- Track document review cycles to ensure timely updates.
- Maintain a master list of controlled documents (updated quarterly).
- KPIs:
- 100% compliance with document control procedures.
- Zero findings in audits related to document management.
- Timely review and update of critical documents (e.g., SOPs).
- Train staff on document control processes and compliance requirements.
- Support departments in creating, reviewing, and approving documents.
- Act as the primary point of contact for document-related queries.
Technical Skills
- Proficiency in document management software (e.g., SharePoint, Q-Pulse, Master Control, etc).
- Strong organizational and archival skills (both digital and hardcopy).
- Knowledge of regulatory requirements for medical records.
- Attention to detail to ensure compliance with strict documentation standards.
- Communication skills to train staff and liaise with auditors.
- Problem-solving to improve document workflows.
Behavioural Competencies:
- Proper communication and interpersonal skills.
- High level of numerical and analytical skills.
- Ability to work under pressure and meet set deadlines.
- Ability to work with diverse teams.
- Maintain high a level of honesty and integrity.
Requirement Skill
How To Apply
Qualified applicants who fulfill the above requirements shall submit their updated Cover Letter, CV, and copies of supporting documents in person to the HR Admin Office of ICL at “Bulgaria Mazoria “or send using mail address hrrecruitment@icladdis.com within 10 working days of this advertisement.
Note: Please put the position title on the subject line of your email.
Position 3:Compliance Officer – Customer Experience
Position: Compliance Officer – Customer Experience
Required Number: 1 (One)
Report to CQA Director
Employment Status: Permanent
Working Place: Head Office (AA1)
Department: Compliance & Quality Assurance (CQA)
Summary of the job: –
- Monitor and improve compliance of customer service processes with quality standards
- Periodically evaluate customer complaints and feedback in accordance with regulatory requirements
- Develop customer service metrics aligned with QMS objectives
- Serve as liaison between the CQA department and customer services sections.
Salary: – As per the company scale
About You
Qualification & Experience
- Bachelor’s degree in Healthcare Administration, Quality Management, or related field
- 3+ years’ experience in customer service/compliance in healthcare setting
- Knowledge of ISO 15189, JCI, or similar healthcare quality standards
Required Skills and Responsibilities
- Evaluate the laboratory’s customer feedback system
- Evaluate the complaint handling system and implement corrective actions
- Prepare periodic reports on complaint trends and resolutions
- Identify opportunities to enhance customer experience while maintaining compliance
- Collaborate with other departments to streamline customer-facing processes
- Develop and deliver customer service training for staff
- Maintain records of all customer interactions and complaints
- Prepare compliance reports for management review
- Support audit preparation with customer service documentation
Technical Skills
- Experience with customer relationship management (CRM) systems
- Strong data analysis and reporting skills
- Knowledge of medical laboratory processes (preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Attention to detail and commitment to quality
Behavioural Competencies:
- Proper communication and interpersonal skills.
- High level of numerical and analytical skills.
- Ability to work under pressure and meet set deadlines.
- Ability to work with diverse teams.
- Maintain high a level of honesty and integrity.
How To Apply
Qualified applicants who fulfill the above requirements shall submit their updated Cover Letter, CV, and copies of supporting documents in person to the HR Admin Office of ICL at “Bulgaria Mazoria “or send using mail address hrrecruitment@icladdis.com within 10 working days of this advertisement.
Note: Please put the position title on the subject line of your email.
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