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Position1: Senior HR Operations Officer-Jimma District
Vacancy Details
Vacancy Number: DB_EX/JD/012/25
Vacancy Posting End Date: 20/06/2025
Job Summary
The Senior HR Operations Officer is responsible for implementing the activities related to HR operations including recruitment, selection and orientation processes.
Academic and Professional Qualifications
- Bachelor Degree in Human Resource Management, Business Administration, Managementor related discipline from a reputable university.
Experience
- At least five (5) years of relevant experience in a similar function/role.
Technical Competencies
- Technical experience in Human Resources and/or Business Administration
- Knowledge of best and current HR practices and approaches.
- Knowledge of various interview techniques and evaluation methods and how to maximize their use.
- Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.
- A keen understanding of the differences between various roles within organizations.
- Proficient in the use of social media, Applicant Tracking Systems (ATS), job boards, CV databases and interview techniques.
Behavioral Competencies
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus.
Place Of Work
- Jimma District
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1112&company=dashenbank
Position2: Customer Service Manager I-Al Nur Agaro IFB Branch
Customer Service Manager I-Al Nur Agaro IFB Branch
Vacancy Details
Vacancy Number: DB_EX/JD/014/25
Vacancy Posting End Date: 20/06/2025
Job Summary
- The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic and Professional Qualifications
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years of banking experience
Technical Competencies
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills.
Behavioral Competencies
- Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
- Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
- Strong business acumen.
- Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
- Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
- Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
- Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
- Strategic thinking and problem-solving skills.
- Analytical and creative thinking skills.
- Strong persuasion and negotiation skills.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
- Effective stakeholder management.
Place Of Work
Al Nur Agaro IFB Branch
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=909&company=dashenbank
Position3: Customer Service Manager I -FIFB – Alif Branch/ Jimma Alif Outlet
Customer Service Manager I-FIFB-Alif Branch/ Jimma Alif Outlet
Vacancy Details
Vacancy Number: DB_EX/JD/013/25
Vacancy Posting End Date: 20/06/2025
Job Summary
- The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic and Professional Qualifications
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years of banking experience
Technical Competencies
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills.
Behavioral Competencies
- Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
- Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
- Strong business acumen.
- Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
- Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
- Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
- Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
- Strategic thinking and problem-solving skills.
- Analytical and creative thinking skills.
- Strong persuasion and negotiation skills.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
- Effective stakeholder management.
Place Of Work
FIFB – Alif Branch/ Jimma Alif Outlet
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=935&company=dashenbank
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